At Smallcakes, we take great pride in creating fresh, high-quality desserts made from scratch every day. We want every customer to leave happy and satisfied with their purchase. Please review our refund and cancellation policies below.

In the unlikely event that you are not completely satisfied with your Smallcakes dessert, please notify us within 12 hours of receiving your order so that we can address the issue promptly.

To be eligible for a refund, exchange, or store credit, the uneaten portion of the dessert must be returned to the bakery within 24 hours of receipt for inspection.

Refunds or store credits are determined on a case-by-case basis, but our goal is always to make things right. If an error occurred on our part (for example, the product was not made as ordered), we will gladly correct the mistake.

Please note that we cannot offer refunds or exchanges based on personal taste preferences once a dessert has been baked and decorated correctly. While most of our customers love our flavors, taste is subjective, and we cannot guarantee that every flavor will appeal to every individual.

If you believe something has gone wrong with your order, please contact us right away so we can make it right.

We understand that plans can change, and we do our best to be flexible when possible.

• Cancel within 24 Hours of Placing Your Order:
  You may cancel your order with no questions asked. A full refund will be issued minus credit card processing fees (3% from the initial charge and 3% from the refund transaction, for a total of 6%) and any non-refundable items already purchased specifically for your order.
   
• After 24 Hours but Within 7 Days of Placing Your Order:
  You may cancel and receive up to 50% of your payment refunded, depending on materials already purchased or work already completed.
   
• After 7 Days or Once Production Has Begun:
  No cash refund will be issued. However, we are happy to offer store credit or work with you to reschedule your pickup date/time. The amount of store credit will depend on how much preparation has already been done for your order.
   

Please understand that because we can only accommodate a limited number of orders each day, we often have to decline other customers once your order is confirmed. Store credit is valid for 6 months from the original order date.

We truly appreciate your understanding and support of our small business. Our team works hard to make sure every dessert is as beautiful and delicious as you imagined. If something isn’t right, please don’t hesitate to reach out — we’ll do everything we can to make it right.