In the unlikely event that you are not happy with your Smallcakes dessert, please let us know
about the problem within 12 hours of receiving your dessert and then return the uneaten portion
of your dessert to the bakery within 24 hours of receipt. Full or partial refunds and store credit
are decided on a case-by-case basis, but our goal is always to have you leave happy. If we
have made a genuine mistake (the product was not made correctly), we will certainly make it
right. We are not able to offer refunds in cases where the product was baked and decorated
correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors,
but it's impossible to predict everyone's taste preferences. If something has gone wrong, please
let us know right away!
We have a no questions asked cancellation policy within 24 hours of placing your order. You will
received 100% of your money back minus credit card processing fees and anything we have
already purchased for the order. If you cancel within 7 days of placing your order, we will offer
up to 50% of your money back. After 7 days we will offer store credit, or we can work with you to
move the pickup date/time. The amount of store credit will be determined by how much work
has already been done on the cancelled order. At this point we have most likely purchased
items for your order and spent time researching and planning proper execution of your order.
Also, we can only take so many orders at a given time so we probably had to turn down orders
that would conflict with your pickup slot. Store credit is good for 6 months only.