Return and Refund Policy

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Return: 

In the unlikely event that you are not happy with your Smallcakes dessert, please let us know

about the problem within 12 hours of receiving your dessert and then return the uneaten portion

of your dessert to the bakery within 24 hours of receipt. Full or partial refunds and store credit

are decided on a case-by-case basis, but our goal is always to have you leave happy. If we

have made a genuine mistake (the product was not made correctly), we will certainly make it

right. We are not able to offer refunds in cases where the product was baked and decorated

correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors,

but it's impossible to predict everyone's taste preferences. If something has gone wrong, please

let us know right away!

CANCELLATION POLICY

We have a no questions asked cancellation policy within 24 hours of placing your order. You will

received 100% of your money back minus credit card processing fees and anything we have

already purchased for the order. If you cancel within 7 days of placing your order, we will offer

up to 50% of your money back. After 7 days we will offer store credit, or we can work with you to

move the pickup date/time. The amount of store credit will be determined by how much work

has already been done on the cancelled order. At this point we have most likely purchased

items for your order and spent time researching and planning proper execution of your order.

Also, we can only take so many orders at a given time so we probably had to turn down orders

that would conflict with your pickup slot. Store credit is good for 6 months only.